SWIVEL engineers have confirmed that all systems are operational as of 10:25am central time.
Posted Feb 06, 2026 - 10:52 CST
Monitoring
The maintenance has been completed and SWIVEL Pay systems are back online.
Posted Feb 06, 2026 - 10:34 CST
Update
We are continuing to work on a fix for this issue.
Posted Feb 06, 2026 - 10:19 CST
Identified
SWIVEL engineering has identified the root cause and is preparing an emergency maintenance plan to address the issue. SWIVEL Pay will be offline for approximately 30 minutes while this fix is being applied.
Posted Feb 06, 2026 - 10:05 CST
Investigating
We are aware of clients experiencing intermittent errors when attempting to process transactions through connectors. SWIVEL Engineering is currently investigating.
Posted Feb 06, 2026 - 09:57 CST
This incident affected: Self-Serve (SWIVEL Pay), Staff-Assisted (Payments by SWIVEL), and Integrations (Connectors).