The issue affecting the SWIVEL IVR system has been fully resolved. Services are now operating normally, and we will continue to monitor to ensure ongoing stability.
Thank you for your patience and understanding throughout this process.
Posted Jul 12, 2025 - 19:14 CDT
Identified
Our vendor has identified the root cause of the SWIVEL IVR issue and is actively restoring service. We’ll provide further updates as recovery progresses.
Thank you for your continued patience.
Posted Jul 12, 2025 - 18:54 CDT
Investigating
We’re aware of intermittent issues affecting the SWIVEL IVR system and are actively working to resolve them. We’ll keep you updated as we learn more.
Thank you for your patience.
Posted Jul 12, 2025 - 17:32 CDT
This incident affected: Self-Serve (Interactive Voice Response).